Terms and Conditions



The seller refers to OnlineSale Computers Ltd.
The buyer refers to any legal entity purchasing from the seller.


Where the seller accepts the buyer's order these terms and conditions (together with the acceptance) constitute the entire agreement between the seller and the buyer and it is expressly agreed that there are no other understandings, representations or warranties of any kind (express or implied) forming part of this contract. In particular:

Any condition contained in the buyer's order which is inconsistent with, qualifies or is contrary to these conditions shall have no effect unless that condition is expressly accepted in writing by the seller. 

Where the buyer and the seller agree to a variation in the quantity of the goods, the goods shall be priced either at the rate applicable to the original quantity or the revised quantity at the absolute discretion of the seller.


Contract formation:
The seller's website, the information on it and any information in emails and other forms of advertisement  constitute an invitation to treat and not an offer to supply products. When the buyer orders products from the seller, this constitutes an offer from the buyer to buy those products in accordance with these Conditions of Use. The sellers acceptance of the buyers order occurs (and the contract is formed) when the goods are dispatched to the buyer.

Order Process:
The buyer may order products from the seller by completing and submitting the checkout process on the seller's website or in store. The buyer must provide all required information (including name, email address, and payment details) or the seller may not be able to process the buyers order.

The sellers discretion in rejecting orders:
No order shall be deemed accepted by the seller until the seller has sent the buyers order. The seller reserves the exclusive right to accept or reject (for any reason whatsoever and in whole or in part) any order submitted by the buyer. If the seller rejects the buyers order (or part of the order), any money paid by the buyer in relation to the rejected part of that order shall be refunded and the seller shall have no further liability to the buyer in relation to the rejected part of that order


If you do not pay any money owed when due, you will be obliged to pay any collection cost incurred by OnlineSale Computers Ltd. (including debt collector and legal fees on a solicitor-client basis).

For all Cash On Delivery (COD) accounts, Payments must be cleared when the good(s) is(are) leaving our shop or warehouse. (unless good(s) is(are) delivered by our own drvier, payment can be made to our driver when buyer receives it).

For all credit accounts, all payment must be made on agreed terms.

Note:  OnlineSale Computers Ltd reserves the right to issue and cancle credit accounts.  

Except where specifically stated in relation to a particular product, the prices for the products are stated and are payable in New Zealand dollars (NZD). 

Taxes and other charges:
All prices and delivery charges within New Zealand are inclusive of New Zealand Goods and Services Tax at the rate of 15%. 

Where the buyer and the seller agree to a variation in the quantity of the goods, the goods shall be priced either at the rate applicable to the original quantity or the revised quantity at the absolute discretion of the seller.

The seller may vary any prices on the seller's website at any time and without notice to the buyer.


All orders are subject to the availability of products. If for any reason a product is not available, the seller will endeavour to notify the non-availability on this website. The seller may revise the range of products or the specification of any product at any time and without notice to the buyer.

Cancellation of orders:
Where products are listed on the seller's website with an incorrect price or with incorrect information, the seller reserves the right to cancel the buyers order (regardless of whether the buyer has made payment for that order). Where the buyer has already made payment for an order that is subsequently cancelled by the seller, the seller will refund the amount paid by the buyer in relation to that order.

The seller may cancel the buyer's order any time prior to our order confirmation. Any variation, waiver or cancellation of the buyer's order shall have no effect unless accepted in writing by the seller.


Once the seller has confirmed acceptance of the buyer's order, the seller will endeavour to dispatch the buyer's order within 3 business days unless a different timeframe is specified in relation to a particular product. If the seller is unable to dispatch the buyer's order within the time frame specified the seller will endeavour to contact the buyer and advise the buyer of the expected dispatch date.

The seller reserves the right to dispatch the buyer's order in one delivery or by installments. Failure to deliver any installment shall not entitle the buyer to repudiate the contract as to any installments already delivered. The buyer may cancel any undelivered installments up until the installment is confirmed.

Any quotations of delivery times by the seller are made in good faith but are estimates and the seller shall not be bound by such quotation and the seller will not be liable for any loss, expense, or other damage caused by any delay in delivery.

The buyer may specify delivery instructions for an order (for example, the buyer may authorise the delivery agent to leave the products in a specified location if the buyer will not be at the delivery address). The seller will not be responsible for any order that is delivered in accordance with the buyers delivery instructions.

Shortages, Damages or  Loss in Transit

Liability for shortages in the quantity of goods delivered is limited to making up the shortages. No claim for shortages in quantity will be allowed unless the customer gives notification of the shortage in writing within 7 days of the delivery and provides a reasonable opportunity for the seller to investigate the claim. 

Goods leaving the seller's premises are adequately packed. Claims for damage or loss in transit must be made against the carrier in the prescribed manner:

1.     Prior to acknowledging delivery to the carrier the buyer must ensure that the complete consignment as per the carrier's note has been received.

2.     Should there be a shortage or visible damage to outer packaging the carrier's note must be endorsed accordingly.

3.     Within 7 days of receipt of consignment the buyer must ensure that all goods received are in good order and condition. 

No claims will be considered after 7 days of receipt of goods. While no liability for goods damaged or lost in transit will be accepted by the seller, details of any claim should be advised to the seller.


Hardware Warranty Agreenment:

Hardware products are repaired at different service centres depending on which manufacturer makes the product. Please read this section carefully and follow the appropriate procedure for your product to help ensure that your repair is processed quickly.

There is, of course, no charge for repairing if the product is covered by warranty. Products are no longer covered by warranty may also be returned for repair but the customer will be charged for the service.

Procedure: Contact the appropriate service centre, by phone or fax, to obtain a Return Authorisation number. You will need to supply proof of purchase as well as the model number and serial number of the product. Some service centres will ask you to fax the details before the Return Authorisation number is issued.

Once the Return Authorisation number is issued the product should be shipped to the appropriate service centre, (unless the product is covered by on site warranty). The Return Authorisation number should be clearly written on a sticky label placed on the outside of the shipping carton - do not write directly on the carton. If the number cannot be identified the product will be returned immediately at your expense.

If OnlineSale Computers Ltd. is managing the warranty, you are responsible for freight to and back from the service centre (as soon as the product has been repaired or replaced).

OnlineSale Computers Ltd. recommends that the product should be sent by registered or certified mail for tracking reasons. OnlineSale Computers Ltd. accept no responsibility for loss or damage that occurs during transit.

Declaration: For all Fully Assembled PC systems without operating system listed in the purchases, If you did not ask our staff to add on Operating system and pay extra for it, no Operation System disc and license are included in the system (Formatted empty harddrive)


18 Months Onsite Warranty for All Fully Assembled Brand New PC Systems(1 Years RTB warranty applied if noticed)

All Hardwares, Laptop, Brand PC system  carry 1 year standard/onsite warranty ()

All Accessories carry 3 months RTB warranty ( Include keyboard, Mouse, Cables, Headset Unless otherwise stated)

All Repairs carry 3 months warranty

Invoice must be presented upon warranty claim ()

For all Third Party On-site Warranty Products (includes Monitors, Brand PC systems, Laptops) buyer must deal directly with the manufacturer’s ASP

( Follow the Warranty Procedure on the Warranty Terms and conditions document)

Software problems are not covered by the warranty, service fee will apply ()

All Store Extended warranty must be Return to Base warranty

All physical damages are not coverd by the warranty


Goods supplied in accordance with the buyer's order can only be returned with the express approval of the seller.

Requests to return goods must be submitted within 7 days from the date of shipping and the original invoice number must be quoted. 

If the customer wishes to return or exchange a component it must be brand new and in original condition. To qualify for a refund everything must be unopened and/or unused and in the original, undamaged manufacturer's packaging. If the component is sealed it must be returned in the same condition.

Where goods are accepted (for credit or refund at the sellers discretion) they must be delivered at the buyer's expense into the seller's store or warehouse in original condition and packaging. Returned products are the buyer's responsibility until they reach the seller. The seller shall not be responsible for misdirected shipments or products lost or damaged in transit. 

The seller reserves the right to levy a restocking fee against any returns the seller may agree to accept. Such fees may be up to 25% of the invoice priced and levied at the seller's absolute discretion. 

Any refunds (at the sellers descretion) will be refunded in the form of the original payment method used by the buyer. 

Forward replacements are provided at the seller's discretion. If you have been provided a forward replacement and you do return the item it is replacing then the seller is entitled to charge the price of the forward replacement to your credit card 

Under the Consumer Guarantees Act the Seller is not required by the law to offer a refund if the Buyer decided they do not want the goods anymore after the purchase. The Act only applies when the goods do not meet one of the guarantees. Each return case under this circumstances will be looked at individually by the Seller to decide whether to accept the return or decline. 



To the maximum extent permitted by law, the seller disclaims all warranties, representations, and guarantees (whether, express, implied, or statutory), with respect to any product or any information supplied to the buyer by the seller including, but not limited to, warranties of availability, accuracy, non-infringement, completeness, timeliness, currency, merchantability, or fitness for a particular purpose.

To the maximum extent permitted by law, the sellers liability to the buyer (whether in contract, tort, or otherwise) for any loss, damage, or injury arising from any defect in, or non-compliance of, a product supplied to the buyer by the seller shall be limited to the price paid by the buyer for that product.

To the maximum extent permitted by law, the seller will not be liable (whether in contract, tort, or otherwise) for any loss of profits, or any indirect, incidental, consequential, or economic loss or damage (howsoever caused), which you may directly or indirectly suffer in connection with the buyers access to, use of, or reliance upon, any product or any information supplied to the buyer by the seller.

In lieu of any warranty, condition, or liability by law, the seller's liability in respect of any defect in or failure of the goods supplied, or for any loss, injury, or damage attributable thereto, is limited to making good the replacement or repair of defects arising under normal proper use and maintenance arising solely from faulty design, materials, or workmanship within the guarantee period, if stated, or otherwise within 6 months of the date of supply, provided always that such defective parts are promptly returned to the seller, unless otherwise arranged. All software is excluded from any such warranties.

At the termination of the appropriate period (ie guarantee period) all liability on the seller's part ceases.

The warranty does not cover damage from misuse, accident, negligent, inappropriate or improper operation, maintenance, installation, modification or adjustment.

The seller's liability under this contract and the warranty in this clause is confined to the buyer named in this contract, it being agreed that the seller has no liability to any purchaser of the goods from the buyer in that the buyer's rights under the contract are not assignable without the prior written consent of the seller.


Data loss is not covered under our warranties, so we recommend that you undertake regular back ups on a separate storage medium (please note that such storage medium is not covered for by a loss of data warranty either).


Modifications and improvements to the seller's products are constantly being made.

Although the seller has endeavoured to ensure that the product and pricing information provided on its website is accurate, complete, and current, the seller does not provide any representations or warranties as to its accuracy, completeness or currency of information, and the seller shall not be responsible or liable for any inaccurate, incomplete, or out-of-date information on this website.

Also, the seller relies on information from its suppliers and product manufactures. Descriptions, illustrations and literature are therefore not binding on the seller.

If the goods do not match the description on the seller's website, the buyer should inform the seller immediately so that the seller may take appropriate action.


The seller shall not be liable to the buyer for any loss or damage directly or indirectly arising out of or in connection with any delay in delivery of the goods, or failure to perform any term of this contract where such delay or failure is caused directly or indirectly by an act of God, fire, armed conflict, labour dispute, civil commotion, intervention of a government, inability to obtain labour, materials or facilities and accidents, interruptions of, or delay in transportation or any other cause beyond the seller's control


The buyer shall be solely responsible for obtaining any necessary permits under and for compliance with all legislation, regulations, by-laws or rules having the force of law in connection with the installation and operation of the goods.


The seller reserves the right to change these Conditions of Use from time to time by publishing the changed terms on the seller's website. When revised Conditions of Use are published on this website, all orders submitted by the buyer after the revised Conditions of Use are published shall be subject to the revised Conditions of Use.